In 2011, we invested in the expansion and upgrading of our bank branch network, in a modern online bank website and in the renewal of the Bank's IT infrastructure. Since 1 January the entire Domestic Market Business Division, including all back and front office areas, has operated the Avaloq banking software system. This is enabling us to improve efficiency and take care of our clients' concerns more promptly. Personal contact with clients is one of the LLB Group's key priorities. Accordingly, in 2011 we introduced a new individual clients segment, which enables a better targeted and more active canvassing of clients. In June, Bank Linth opened a new bank branch in Erlenbach and another in Winterthur in November. In 2012, we are planning to move into new business premises in Eschen, Liechtenstein, as well as in Kaltbrunn, Pfäffikon/Schwyz and Schmerikon in Switzerland. Furthermore, in the year under report, we also made investments in enhancing our expertise in the areas of taxation and lending business. On 5 December, our redesigned, informative website went online at

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