15 Due from customers

(XLS:)

in CHF thousands

31.12.2011

31.12.2010

+/– %

*

The claims represent claims for non-current assets held for sale and as per 31 December 2011 they are reported separately.

Mortgages

8'675'773

8'050'846

7.8

Public institutions

60'212

133'505

–54.9

Other loans and advances

1'773'639

1'755'805

1.0

Due from customers through insurance contracts pursuant to IFRS 4*

0

3'588

–100.0

Due from customers through insurance contracts pursuant to IAS 39*

0

62'804

–100.0

Allowance for credit losses

–182'179

–131'964

38.1

Total due from customers

10'327'445

9'874'584

4.6

By type of collateral

(XLS:)

in CHF thousands

31.12.2011

31.12.2010

+/– %

Secured by real estate

8'810'010

8'231'162

7.0

Other collateral

1'164'447

1'198'814

–2.9

Unsecured

352'988

444'608

–20.6

Total

10'327'445

9'874'584

4.6

Allowances for credit losses

(XLS:)

in CHF thousands

Mortgage loans

Other loans

Total

As at 1 January 2011

30'405

101'559

131'964

Write-offs

–372

–22'293

–22'665

Recoveries and doubtful interest income

114

3'716

3'830

Increase in credit loss allowances recognised in the income statement

22'245

99'389

121'634

Decrease in credit loss allowances recognised in the income statement

–23'892

–32'983

–56'875

Foreign currency translation and other adjustments

0

4'291

4'291

As at 31 December 2011

28'500

153'679

182'179

(XLS:)

in CHF thousands

Mortgage loans

Other loans

Total

As at 1 January 2010

33'685

76'370

110'055

Write-offs

–300

–4'135

–4'435

Recoveries and doubtful interest income

55

3'435

3'490

Increase in credit loss allowances recognised in the income statement

11'755

46'914

58'669

Decrease in credit loss allowances recognised in the income statement

–14'790

–21'025

–35'815

Foreign currency translation and other adjustments

0

0

0

As at 31 December 2010

30'405

101'559

131'964

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